Privacy policy
This Privacy Policy describes how www.oteria.com (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from oteria- dev.myshopify.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.
You agree that Rivpra Formulation Private Limited retains the sole and exclusive right to amend or modify this Policy without any prior permission or intimation to you, and you expressly agree that any such amendments or modifications shall come into effect immediately and shall be binding on you. You have a duty to periodically check the Policy and stay updated on their provisions and requirements. If you continue to use the Website following such a change, you will be deemed to have consented to any and all amendments/ modifications made to this Policy.
Collection and Use of Personal and Other Information
Information we collect includes both information you knowingly and actively provide us when accessing or purchasing any of our products, and any information automatically sent by your devices in the course of accessing our products and Website. The Website may automatically track customer information based on usage of the Website.
Personal Information: You expressly agree and acknowledge that Rivpra Formulation Private Limited collects and stores your personal information, which is provided by you from time to time on the Website including, but not limited to, your first name, last name, email address, shipping address, billing address and any other information necessary for use of the Website. You are aware that the contact information provided in the website may be used to send you offers, brand updates and promotions, and you hereby expressly consent to receiving the same.
IP Information: You are aware that Rivpra Formulation Private Limited may automatically track certain information about you based upon your IP address and your behavior on the Website, and you expressly consent to the same. You are aware that this information may be used inter alia to do internal research on your demographics, interests, and behavior, to enable Rivpra Formulations Pvt. Ltd. to better understand, and cater to your interests. You are expressly made aware that such information may include the URL that you visited prior to accessing the Website, the URL which you subsequently visit (whether or not these URLs form a part of the content of the Website), your computer and web browser information, your IP address, and such other similar information.
Third Party Service Providers
You understand and acknowledge that pursuant to the services offered by Rivpra Formulation Private Limited through the Website, your personal information and such other information, which is provided by you from time to time, may be disclosed by us to third parties including but not limited to payment gateways and advertisers, logistics providers. This information shall be disclosed for the purpose of providing personalization, promotional content and for internal analysis. You agree that such disclosure and use, shall not hold us liable for the use of such information in accordance with this Policy, the Terms and Conditions, Shipping and Delivery Policy, and Cancellation and Refund Policy. You agree not to hold us liable in the event of any breach of warranty, intentional or unintentional, by the third-party service provider. You agree that you have read and understood the policies of such third-party service providers.
Cookies
We use data collection devices such as "cookies" on certain pages of the website to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a "cookie". We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the website and you may be required to reenter your password more frequently during a session.
Use of Demographic, Profile Data and Your Information
We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.
In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users' activity on our Website. We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.
We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our Website, providing you with content that we think you might be interested in and to display content according to your preferences.
Sharing of personal information
We may share personal information with our other corporate entities and affiliates. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out.
We may disclose personal information to third parties. This disclosure may be required for us to provide you access to our Services, to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.
We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third-party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting, or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public. We and our affiliates will share/sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamate, or restructure of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.
International Transfers of Personal Information
The personal information we collect is stored and/or processed where we or our partners, affiliates, and third-party providers maintain facilities. Please be aware that the locations to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. Information will be transferred to overseas regulators for the purpose of customs clearance. Transfer of information to overseas regulators will be (i) performed in accordance with the requirements of applicable law; and (ii) protected in accordance with this Policy
You agree that these countries may have different security standards for personal data protection and may be subject to the disclosure requirements as per the applicable law of the country. Further, information may be disclosed and exchanged with other countries in order to comply with taxation and other laws. We will use best endeavours to ensure that your information is protected and processed for necessary purposes, however, you agree that we shall not be held liable for any breach of confidentiality or misuse of the information provided.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Use of Website
You agree that this Website will only be used by customers who have attained the age of majority, in domestic and international territories. You understand that Rivpra Formulation Private Limited may call, send messages via SMS or WhatsApp regarding your order and/or any query. You understand that you may receive promotional offers, discount coupons, promotion codes and you have the right to opt-out of receiving such information by emailing us at care@oteria.in.
Your Rights and Controlling Your Personal Information
You always retain the right to withhold personal information from us, with the understanding that your experience of our Website may be affected. We will not discriminate against you for exercising any of your rights over your personal information. If you do provide us with personal information, you understand that we will collect, hold, use, and disclose it in accordance with this Policy.
If you believe that we have breached a relevant data protection law and wish to make a complaint, please write to Customer Care Executive at care@oteria.in or through post at 4, Basement floor, Manak Vihar, East Delhi, Delhi-110092 and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.
How Do We Mutually Benefit From The Personal Information?
Marketing Emails
In you subscribe case you choose to leave your email address with us we would deliver to you information through emails such as our newsletters, surveys or other email messages containing product and event information, skincare tips or promotions. If at any time you decide that you would not like to receive these emails, you may drop an email to our customer care executive at care@oteria.in.
Text Messages
You may receive text message/SMS alerts containing product and event information, skincare tips or promotions on your mobile number through which order is placed. Please note that we will never send you any objectionable text message on your mobile phone. Rivpra Formulation Private Limited does not charge any fee for you to receive any text message from us. However, your mobile service provider may charge you for sending and/or receiving text messages, as well as any other standard applicable rates charged by your mobile service provider.
Telephone Calls
If you have chosen to leave your mobile phone number or landline number on our website, you may receive phone calls containing product and event information, skincare tips or promotions on your mobile phone or landline phone.
Communications to Serve You
If you have chosen to provide us with your contact information, we may provide you with service related announcements by any means, including email, letters and concerning the website or contact you regarding your customer service requests or questions. For example, all registered users will receive a welcoming email to confirm their registration. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Rivpra Formulation Private Limited offers its customers.
Customised Service
We may use your personal information you have chosen to give us to provide you with customised service and use of our website. For example, we may suggest products that would be of particular interest to you. Such customised information may be conveyed to you by way of emails or text messages/sms and phone calls.
Special Events, Questionnaires and Surveys
On occasion, Rivpra Formulation Private Limited may sponsor special events (such as contests, promotions or other offerings), questionnaires and surveys. There may be specific rules applicable to these promotions that explain how any personal information you provide will be processed. We strongly suggest you review any applicable rules before participating. To the extent any special event, questionnaire or survey is not subject to specific rules, the processing of personal information is governed by this Privacy Policy and the purposes it sets forth.
Employment
If you provide personal information to us concerning employment, such as your resume, we will treat such personal information as confidential and use it only to consider you for current and future employment opportunities and to contact you concerning employment with us or our affiliates. We will retain your information for further recruitment opportunities that may arise unless you tell us that you no longer wish for us to retain your information.
An "Affiliate" is a person or entity that directly or indirectly through one or more intermediaries, controls or is controlled by, or is under common control with, our company.
Your Consent
By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the website following this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.